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Bariatric and Metabolic resources for a healthier life

CA Patients - Privacy Policy

Note: This text applied to the REALIZE mySUCCESS® site, which has been discontinued. It is for reference only and does not apply to


Welcome to REALIZE mySUCCESS®! This site is owned by Ethicon Endo-Surgery, Inc. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this website. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

This site is intended for use by residents of Canada who are under the care of a physician for the use of a REALIZE® adjustable gastric band or a gastric bypass or sleeve gastrectomy using an Ethicon Endo-Surgery, Inc. device.

This site is not intended for anyone under the age of 18. We will not knowingly collect personally identifiable information via this site from visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Websites.

Collection, Use and Disclosure of Personal Information

This website is intended as a tool to allow you to track your progress while you are preparing for or have had weight loss surgery with the REALIZE® adjustable gastric band or a gastric bypass or sleeve gastrectomy using an Ethicon Endo-Surgery, Inc. device. In order to utilize the specific features of this website, you will be required to register and log on as a user. Once you are logged on, you will be able to personalize your profile by entering specific information to track your progress such as the date of your surgery or appointments, weight, food diary and band adjustments. The website also allows you to keep track of your goals, motivations and challenges. This information is stored in our database and used and disclosed in accordance with this policy. Except where expressly stated, providing any information on the website is optional.

Physician access: Your physician (as well as specific staff at your physician’s office authorized by your physician) will be able to view your personal information, including site usage data, weight entries, and food diary entries between scheduled visits. Access to this data is intended to assist your physician in monitoring your progress. Some of the information you provide, such as date of surgery or appointments, may be used to catalogue your profile to facilitate access by your physician.

If you change the physician associated with your care, you will need to update the Physician's Practice in your Patient Information in “My Profile”.

E-mail reminders and promotional materials: From time to time, you may receive e-mail reminders sent by us to keep you on track with your weight loss goals. You may also choose to stay informed by e-mail about the operation of our service, and to receive promotional or other announcements that Ethicon Endo-Surgery, Inc. or its affiliates may send out from time to time to the e-mail address [or mailing address] that you provide during registration.

You may change your settings at any time in your Patient Information in “My Profile” once you have logged in to the site.

Other Disclosures

We may disclose personally identifiable information you provide via this site to third parties that are not Johnson & Johnson affiliates, but only:

  • to contractors we use to support our business (such as fulfillment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy and use it for the same purposes;
  • in connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and use it for the same purposes; or
  • to respond to law enforcement requests or where required by applicable laws, court orders, or government regulations.

Some of the personal information we collect may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the personal information that are equivalent to those that apply in the country in which you live.

Exclusions from Privacy Policy

This policy does not apply to non-personal information including aggregate information that cannot be associated with a specific person, such as information gathered regarding the demographics of users of this website or member usage statistics.

Internet Aspects

As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or Web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the Website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and Internet tags or Web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies.

This site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use. Such information is not combined with personally identifiable information collected elsewhere on the site.

A “cookie” is a bit of information that a Website sends to your Web browser that helps the site remember information about you and your preferences.

“Session” cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate (the site “remembers” previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on the site. They are erased once you exit your Web browser or otherwise turn off your computer.

“Persistent” cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as usernames), helping to determine what areas of the Website visitors find most valuable, and customizing the Website based on your preferences on an ongoing basis. Our site’s server only knows that an unidentified visitor with your cookie has returned to the site. If you make this cookie available, it can only be activated if you select that option when you log in. If you select that option, you can always deselect it each time you sign-in.

You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.

A site may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a site, and administer and improve the site.

“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the Website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the site and on different pages of the site. Such tags indicate how many times a page is opened and which information is consulted.

“Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of the site, for market research purposes, and to communicate information to visitors.

Access, Correction, and Deletion

To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession.


This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Links to Other Websites

This site may contain links or references to other Websites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every Website you visit.

How to Contact Us

If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this site, or if you would like to opt out of future communications, please contact us as follows:

Attention: Customer Support Center
1-866 REALIZE (1-866-732-5493)

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on May 17, 2011.